Customer story · Mayfair Bakery · Port Adelaide, SA

Confident in their food safety, and ready to expand nationally

Mayfair Bakery production team at work
3 months
from go-live to HACCP
Under 1 min
for a mock recall during the audit
25 tonnes
of product made with Klara
Watch

Phil tells the story

A supermarket recall scare, why traceability matters, and why Phil calls Klara "as good as having insurance".

Goal

Get HACCP to unlock contracts with major retailers

“Expanding into national retail and broadening the production footprint made one thing clear: HACCP certification was no longer optional. For Mayfair, the question wasn’t whether to pursue it, it was how to do it in a way that aligned with our values: smart, efficient, and built for the future.”

Phil Donnelly, owner, Mayfair Bakery
Phil Donnelly, owner of Mayfair Bakery, with Ben Emerson from Klara
Problem

Keeping up with food safety without drowning staff in admin

“Mayfair needed something purpose-built: a system that could handle the complexity of food manufacturing without causing admin burden for staff.”

Phil Donnelly, owner, Mayfair Bakery

“Paper-based systems and spreadsheets were never going to cut it.”

A pile of paper production records
Solution

Klara in production, where the work happens

Mayfair's team records deliveries, production steps, temperatures and dispatches on a tablet as they go. Managers can trace any batch to its ingredients and customers in seconds.

The Klara tablet home screen, showing the workstations at Mayfair Bakery
Result

HACCP certified after just 3 months with Klara

“A mock recall completed in under a minute was a defining moment in the audit process. As we continue to expand interstate, Klara gives us confidence in our product and our systems.”

Phil Donnelly, owner, Mayfair Bakery

Then a supermarket called, and it was a false alarm

Mayfair traced it in under three minutes. The product was safe. Phil explains in the video.

“Klara is as good as having insurance. It can save you hundreds of thousands in a recall, if not your whole business.”

Phil Donnelly, owner, Mayfair Bakery

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